Temporary Assistant - IT Support CSS II - Cartersville

Job ID: 274737

Location: GHC - Paulding Instr. Site

Full/Part Time: Part Time

Regular/Temporary: Temporary

Location

This position is located at GHC Cartersville Campus and The position is Part TIme Temporary at about 22 hrs/week

Job Summary

This position works for the Client Technology Services (CTS) unit of the Information Technology (IT) Division. It performs specialized duties in the provision of CTS operations to students and employees. In addition, this position is responsible for the distribution and support of all client technology across all instructional sites at Georgia Highlands College (GHC).

Responsibilities

• Assists Director of Client Technology & Media Services and/or IT Regional Operations Director in projects and technical implementation.

• Provides hardware and software support for faculty and staff for all College owned desktops, laptops, printers, and related peripherals on all GHC campuses and locations.

• Delivers enterprise-wide configuration, deployment, and management of hardware for all GHC desktops, laptops, smart devices, and computer peripherals.

• Installs, configures, and maintains all new computers and peripherals for the College.

• Provides tier-two telephone, email, web and in person client and technical support to faculty, staff, and students.

• Responsible for facilitating the resolution of student and employee user account issues.

• Assists in basic audio-visual duties within the IT Division.

• Responsible for maintaining accurate inventory records for all GHC desktops and laptops.

• Assist customer in connecting their personal devices (smart phones, tablets, laptops) to GHC Wi-Fi.

• Assist with projects within the Information Technology Services Division.

• Coordinates with other IT personnel to diagnose and resolve system problems.

• This role is designed by the institution as a Position of Trust.

• Performs related duties.

Required Qualifications

• Knowledge and level of competency commonly associated with the completion of a associates degree in a course of study related to the occupational field.

• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for two to three years.

• Possession of or ability to readily obtain a valid driver's license for the type of vehicle or equipment operated.

Proposed Salary

This is an Hourly position and the salary is $23/hour.

The position is for 22 hours per week

The position reports to Andrea Mathis.

Required Documents to Attach

Resume

Cover Letter

Knowledge, Skills, & Abilities

• Knowledge of information technology systems and internal controls.

• Knowledge of information technology best practices.

• Knowledge of computer system design, architecture, and methodologies.

• Knowledge of relevant local, state and federal laws.

• Skill in the analysis of problems and the development and implementation of solutions.

• Skill in the preparation of clear and precise reports.

• Skill in oral and written communication.

Apply Before Date

This position is only PT Temporary and will be available for months of August through January.

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at mailto: jobs@highlands.edu?subject=Job%20Opening%20Questions

For technical support, please contact the Shared Services Center at (877) 251-2644 or mailto: oneusgsupport@usg.edu?subject=Job%20Opening%20Questions

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Georgia Highlands College, a state college of the University System of Georgia under the governance of the Board of Regents, was founded in 1970 to provide educational opportunities for the physical, intellectual, and cultural development of a diverse population in Northwest Georgia and Northeast Alabama. Our Georgia campus locations are in Rome, Cartersville, Marietta, and Dallas. With the advent of distance learning technologies, specialty programs, multi-campus locations, and collaborative arrangements, the College has expanded its scope of influence beyond the institution's original geographical area.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the finalists for the 2025 Aspen Prize for Community College Excellence.

Visit our website for more on GHC https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.highlands.edu%2F&data=05%7C02%7Cvdrnek%40highlands.edu%7Ca86f48e906924f9bf82908dca1d0a748%7C7f8154b777a347c99255e23ec5d69519%7C0%7C0%7C638563164749554718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=XTDNEDYcS%2BmaWHphdIY%2FRT59o%2BTzuoopO6omVeaZbts%3D&reserved=0.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Other Information

GHC Core Values:

Georgia Highlands shares a strong commitment to:

• Access'We provide access to high quality, affordable educational opportunities within the diverse communities we serve. Through intellectual, cultural, physical, and social developmental opportunities, we facilitate the growth and wellness of our students, employees, and our communities.

• Caring'We demonstrate personal and professional caring for all students and employees. Through our shared values, we seek to ensure that students and employees know that we are invested in their well-being, growth, and success.

• Inclusivity'We recognize the contributions of individuals with diverse backgrounds and talents and works toward inclusivity by creating a culture where diverse perspectives are authentically acknowledged and where those perspectives influence decision-making.

• Engagement'We foster engagement for and between students, employees, alumni, and our communities. We encourage positive, meaningful interactions and relationships between individuals, groups, and organizations which lead to intellectual, cultural, physical, and social development.

Excellence'We champion excellence for and by each student, employee, and our communities. Through intellectual, cultural, physical, and social development, we strive to perform and achieve at the highest levels possible in all that we do by operating with the highest standards of academic achievement, personal ethics, and organizational stewardship.

To apply, visit https://apptrkr.com/5422865

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