Job Title: Store Manager

Position type: Full-Time, Exempt

Salary: $36,000.00

Reports to: Executive Director

POSITION SUMMARY:

The Thrift Store Manager oversees the daily operations of the store, managing staff and ensuring excellent service for both donors and customers. This role ensures the store generates revenue to support the organization’s mission while maintaining a positive shopping and donation experience.

KEY RESPONSIBILITIES:

Operations Management

 Oversee daily store operations, including opening/closing procedures

 Ensure compliance with local, state, and federal regulations

 Maintain a clean, safe, and organized retail environment

 Implement loss prevention and safety procedures

Staff and Volunteer Supervision

 Recruit, train, and supervise employees and volunteers

 Develop work schedules and manage timekeeping

 Provide coaching, performance feedback, and disciplinary action when necessary

 Foster an inclusive, mission-driven workplace culture

Financial Oversight

 Manage store budget, sales goals, and expense control

 Monitor cash handling, deposits, and financial reporting accuracy

 Analyze sales trends and implement strategies to increase revenue

Donations and Inventory

 Oversee donation intake, sorting, pricing, and merchandising

 Ensure efficient inventory turnover and quality control

 Build relationships with donors and community partners

Customer and Community Engagement

 Deliver excellent customer service

 Promote store events, sales, and mission awareness

QUALIFICATIONS:

Required

 High school diploma or equivalent

 2–4 years of retail or resale management experience

 Demonstrated supervisory experience

 Strong organizational and communication skills

 Basic proficiency in POS systems and Microsoft Office

Preferred

 Experience in nonprofit or mission-driven organizations

 Knowledge of thrift/resale operations

 Bilingual (English/Spanish) a plus

Physical requirements

 Ability to lift 40–50 pounds

 Ability to stand, walk, bend, and reach for extended periods

 Ability to work in a retail environment with varying temperatures

Work Schedule

 Full-time position; may include weekends and holidays

 Flexibility required based on store needs

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT:

Hospitality House for Women, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected status under applicable federal, state, or local laws.

ADA COMPLIANCE STATEMENT:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

BACKGROUND CHECK

Employment is contingent upon successful completion of a background check and drug screening, in accordance with Georgia law.

AT-WILL EMPLOYMENT DISCLAIMER

Employment with Hospitality House for Women, Inc. is at-will and may be terminated by either the employee or employer at any time, with or without cause or notice, in accordance with Georgia law.

To apply, please email Krystal Raines at kraines@hhfw.org