Location: Hospitality House Thrift Store, Rome, GA

Job Title: Sales and Processing Associate

Position type: Part-Time, Non-Exempt

Reports to: Thrift Store Manager/Lead Cashier

About Us

Our thrift store supports the mission of Hospitality House for Women, a domestic violence shelter in Rome, Georgia. Every purchase helps provide safety and resources for survivors. We are seeking a dependable, mission-driven team member to join us as a Sales and Processing Associate.

Position Summary

Plays a dual role in ensuring smooth store operations: providing excellent customer service at the register and efficiently processing donations in the backroom. This position requires attention to detail, reliability, and a positive attitude that reflects our mission.

Key Responsibilities

Responsible for sales transactions and receiving, sorting, and preparing donated items for sale. This role ensures merchandise is clean, organized, and priced according to store guidelines and helps maintain the quality and integrity of our sales floor.

Essential Duties and Responsibilities

Customer Service

 Assist customers with a friendly and respectful attitude

 Ensure prompt and accurate customer checkout

 Verify accuracy of prices and quantities, process payments, issue receipts, and provide clear information to customers

 Greet customers warmly, answer questions, assist in locating merchandise, and offer advice or recommendations.

 Keep store well-stocked and clean, with merchandise appropriately displayed

 Wear professional attire per the Employee Handbook guidelines

 Knows and follows all HHFW policies and procedures

 Maintains confidentiality of Hospitality House clients

 Provides clients with assistance in locating needed items

 Wrap and bag purchases with care to ensure customer satisfaction.

 Restock and return merchandise to the sales floor as needed.

 Keep the cash register area clean, organized, and sanitary.

Donor Services

 Gives prompt assistance to people wishing to donate items. Heavy lifting may be required when loading/unloading donated items.

 Ensures donations are properly documented and provides receipts to donors.

 Responds appropriately to questions regarding HHFW policies on accepting items for donations.

 Receive, sort, and price donated items according to store guidelines.

 Prepare merchandise for the sales floor, ensuring quality and presentation standards.

 Follow all store policies, including loss prevention and donation handling procedures.

 Support volunteers and contribute to a positive, team-oriented environment.

 Manage oversized items throughout the store and with customer pick-up.

Minimum Qualifications (Knowledge, Skills, and Abilities)

 Strict adherence to safety requirements.

 Ability to multitask and prioritize in a busy environment.

 Exhibits discretion, flexibility, and willingness to work closely with management.

 Previous retail or cashier experience preferred, but not required.

 Strong customer service and communication skills.

 Ability to multitask and work in both front-of-house and backroom settings.

 Reliable, punctual, and able to lift/move donations as needed (up to 25 lbs).

 Commitment to the mission of supporting survivors of domestic violence.

 High school diploma or equivalent.

Physical requirements

The physical requirements outlined below reflect those necessary for an employee to effectively carry out the essential duties of this role. Reasonable accommodation may be provided to support individuals with disabilities in performing these functions. While fulfilling job responsibilities, the employee will regularly need to communicate by speaking and listening.

 Frequent use of hands and fingers is required to handle, feel, or operate objects, tools, and controls. The position also involves standing, walking, sitting, and reaching with arms and hands.

 On occasion, the employee may be required to lift or move items weighing up to 50 pounds with assistance.

 Vision requirements include the ability to see clearly at close and long distances, as well as to adjust focus as needed.

 The typical noise level in the work environment ranges from low to moderate.

NOTE

Hospitality House for Women, Inc. provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Hospitality House for Women, Inc. takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves and others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

To apply, please email Krystal Raines at kraines@hhfw.org