What do our values – Professionalism, Service, and Integrity – mean to you? At PSI, they are at the core of everything we do. Our values are embodied by everyone in our organization, represented in our brand and in our products.

PSI Background Screening is seeking a Reference Analyst for our Rome, Georgia office. We are seeking a self-motivated individual to conduct pre-employment screening in a professional, fast-paced office environment.

This is NOT a private investigator position. Passing an extensive background investigation is required. To learn more about our company please visit our website at www.psibackgroundcheck.com.

Duties

•Attention to detail, accuracy and quality of information obtained in the process of verifying employment, talking with social/professional references and conducting education verifications.

•Corresponding professionally with applicants, clients and co-workers via telephone, e-mail and the use of various websites for verification purposes.

•Calling on employment, social and neighbor references for pre-employment screening applicants being processed on behalf of PSI’s clients.

•Performing education verifications for pre-employment screening applicants being processed on behalf of PSI’s clients.

•Answering incoming calls and directing caller to appropriate team member for assistance or handling their call if appropriate.

•Providing excellent customer service to all callers which may include applicants, respondents for references, clients and potential clients as well as vendors.

Requirements

•Full-time position, Monday through Friday 9:00 AM to 5:00 PM.

•Experience in phone-based customer service roles

•Strong computer skills (MS Office, web navigation, data entry tools)

•Strong customer-facing telephone and written communication skills

•Ability to manage and complete multiple tasks simultaneously

•Ability to perform duties with limited guidance and oversight

•Skills in or desire to learn about customer service

•Attention to detail

•Associate’s Degree or functional equivalent preferred

•Openness to occasional overtime hours, as needed

Pay and Benefits

•Start at $17.25, raise to $17.75 after 60 days

•Bonus opportunities for excellent work output

•Flexible hybrid working environment after completion of onboarding period

•Full benefits available after 60 days

  Health, dental and vision insurance

  Basic and supplemental life insurance

  Long term disability insurance

  Paid company holidays (plus your birthday!)

  Generous earned time off plan

  Company-matched retirement plan

How to apply:

•Please submit resume to psicareers@psibackgroundcheck.com. We ask that you do not come by or contact our office. We will reach out to you should you meet the requirements of the job posting.