Job Title: Program Director

Location: Serving Floyd, Bartow, Chattooga, and Polk Counties in Northwest Georgia

Job Classification: Full-time

Reports To: Executive Director

The Program Director (PD)leads the implementation, management, and tracking of the victim services program of the Sexual Assault Center of Northwest Georgia, Inc., a nonprofit dedicated to supporting survivors of sexual assault. The PD role requires experience in client service delivery, program management, team supervision, quality assurance and improvement, grants management, and handling of sensitive data.  The PD will work closely with the ED to ensure all areas of the multifaceted victim services program including crisis intervention, forensic medical examinations, victim advocacy, legal advocacy, agency collaboration, and follow-up support are delivered effectively and efficiently while maintaining a focus on the mission to support and advocate for survivors of sexual assault.

Position Responsibilities: 

Victim Services Program Management 

Coordinate to ensure 24/7 coverage of the on-call schedule related to immediate/acute services 

Ensures high-quality service delivery from all team members

Leads coordinating team of SANE Coordinator, Victim Advocacy Coordinator,  and Lead Therapist in collaborative management of client services 

Embody a model of dignity, respect, confidentiality, and professionalism with all victim, client, and partner interactions

Maintain relationships with coordinating and partner agencies for streamlined service delivery and collaboration

Serve as primary SAC contact for SART and MDT meetings

Apply quality assurance process for case management oversight

Manage service delivery at all SAC locations

Work with ED to identify areas for improvement and develop plans to address

Team Supervision

Supervise victim services team 

Works with ED to complete annual performance assessments for team members

Manage victim advocacy contractor schedules, payments, onboarding, and on-going training

Work directly with Lead Therapist and SANE Coordinator to manage schedules, payments, onboarding, and on-going training for therapy and SANE contractors

Lead and facilitates training for direct service providers

Manage the internship program including recruitment, onboarding, and evaluation

Ensure team compliance in annual training requirements set by the organization and funding agencies

Encourage ongoing professional development for team members 

Participate in staff meetings, volunteer meetings, and other organizational events/meetings

Reporting and Documentation 

Responsible for maintaining and ensuring accuracy, integrity, and expediency of data and documentation for victim services-related statistics 

Coordinate collection of auditing data and documentation 

Oversee and ensure proper filing of Crime Victim’s Compensation claims for FME’s and other benefits 

Complete quarterly victim services statistical reports (VSSR) 

Provide necessary documentation and reporting for programmatic-related grants

Direct Victim Services

Provide direct victim services, including crisis line coverage and on-call duties

Advocate for victims, providing support to the survivor and their support people

Protocol Involvement 

Leads quarterly SART meetings to review open cases with investigative agencies 

Facilitates trainings for community partners and stakeholders

Coordinates internal process for updating  g annual protocols including child abuse protocol (CAP) and sexual assault response team (SART)

System Creation and Maintenance 

Develops and oversees the system for evidence collection monitoring and supervision  

Implements processes for evaluation of efficacy and success of programs 

Develops and manages programs and systems, creating efficient process flows, amd measurements of accountability

Additional Responsibilities

Respond to requests and additional programmatic needs from ED 

Participate in Board of Directors meetings, as needed

Participate in and support SAC fundraisers and community events, as appropriate

Qualifications:

Bachelor's degree in social work, counseling, psychology, or a related field (Master's degree preferred).

Minimum of 5 years of experience in providing direct services to victims or survivors, with a strong emphasis on trauma-informed care.

Minimum of 3 years of management experience in a direct services environment.

Proven ability to lead and supervise a team effectively.

Strong understanding of crisis intervention, legal advocacy, and forensic medical procedures.

Commitment to achieving programmatic goals set by the Executive Director (ED).

Demonstrated ability to adhere to compliance standards and policies.

A collaborative and adaptable approach, with a focus on professionalism and confidentiality.

Benefits: 

Paid time-off, paid sick leave, paid holidays

Collaborative, compassionate team environment