Description:

Job Title: Resident Advocate

Position type: Part-time/Hourly, Night and Weekend, Non-Exempt

Schedule: Saturday 8pm to Sunday 8am

Reports to: Program Manager

Position Summary:

Responsible for ensuring that the physical and emotional needs of all residents are met.

Duties and Responsibilities:

Resident Services

• Supports new residents through the intake process, including completion of intake forms, communicating house responsibilities, policies and procedures and completes documentation.

• Provide room assignments to residents and make them feel comfortable. Assess physical needs and

ensure they have necessary toiletries, clothing, personal care items and clean linens and towels.

• Maintains overall cleanliness and sanitation of common areas and other resident areas.

• Conducts security checks in and around the house and related resident areas.

• Responsible for demonstrating life skills and providing positive, emotional support.

• Coordinates completion of assigned housekeeping duties fairly among residents and assists.

• Holds residents accountable for upholding responsibilities and expectations. Communicates any issues or concerns to the Program Manager.

• Takes resident attendance, maintains bed count and ensures capacity.

• Performs all other related duties as assigned.

Client Services

• Answer 24-hour crisis line and accurately document all information in the database.

• Provides crisis intervention to all callers including individualized safety planning, emotional support, validation of victim/survivor experiences and feelings, and provide additional information or referrals if needed.

Administrative

• Reads staff communication log at the beginning of each shift. Documents all relevant information in the staff communication log at the end of each shift.

• Attends all staff meetings and completes all annual training requirements

• Accurately documents all intakes and crisis calls in the database.

Qualifications:

• High school diploma or equivalent

• Microsoft Office suite proficiency

• Working knowledge of domestic violence

• Must have a valid driver’s license

• Strong problem-solving and conflict resolution skills

• Excellent verbal and written communication skills

• Ability to work effectively with a diverse group of individuals

NOTE

Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Employment with Hospitality House for Women is on an "at-will" basis. Regardless of the date or method of payment or salary, employment may be terminated at any time by the employer or employee with or without cause. This job description is not intended to be all-inclusive. No supervisor, manager, or other person, irrespective of title or position, has the authority to alter the at-will status of your employment or to enter into any employment contract for a definite period of time with you. Any agreement with you altering your at-will employment status must be in writing and signed by the Executive Director of Hospitality House for Women.