Part-time Financial Aid Assistant

Job ID: 295831

Location: GHC - Floyd Campus

Full/Part Time: Part Time

Regular/Temporary: Regular

About Us

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor's degree options both in the classroom and online.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 and 2025 Aspen Prize for Community College Excellence.

Job Summary

This position serves as a key customer service representative for the Office of Scholarships and Financial Aid, ensuring a positive experience for students, families, and staff.

Responsibilities

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Is responsible for understanding, support, and carrying out the college's mission, vision, and values and comply with mandates and regulations of government and accrediting bodies

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Provides customer service support to the Student Services Hub for the Office of Scholarships and Financial Aid (One Stop Shop)

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Provides counseling and responds to inquiries from students, parents, or guardians about financial aid programs, application procedures, financial planning, and eligibility

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Assists students in resolving financial aid concerns

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Assists with FAFSAs and other processes as needed including checking Charger Portal, schedule bills, and other basic Financial Aid processes'

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Assists with financial aid inquiries in person, via the GHC411 Ticketing System, and through the Virtual HUB

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Represents the financial aid office on the assigned campus and other campuses as needed

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Performs necessary clerical and processing duties within the office

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Performs other duties as assigned

Required Qualifications

High school diploma (or equivalent) and experience in an office setting or business-related customer service position

Preferred Qualifications

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Associate degree from an accredited institution and one (1) year of experience in an office setting or business-related customer service position OR high school diploma/ equivalent and three (3) years of experience in an office setting or business-related customer service position

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Experience in Higher Education, a student success-related field, or student financial aid is a plus

Proposed Salary

$15.00 per hour,

up to 19 hours per week

Optional Documents to Attach

• Resume

• Cover Letter

Knowledge, Skills, & Abilities

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Knowledge and understanding of Federal, State, and Institutional policies and procedures related to student financial aid

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Ability to apply institutional rules and federal and state financial aid regulations, necessitating judgment, selection, and interpretation in their application.

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Familiarity with program eligibility requirements.

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Proficiency in technology, including MS Office Suite, videoconferencing software (MS Teams), digital records management systems, and general data information systems.

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Strong customer service skills.

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Excellent written and verbal communication skills.

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A positive and collaborative attitude, with the ability to work effectively as part of a team

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at jobs@highlands.edu.

For technical support, please contact the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu. 

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply, visit https://apptrkr.com/6979205 

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