Occupancy Specialist
Occupancy Specialist
Northwest Georgia Housing Authority (NWGHA) is seeking a detail-oriented Occupancy Specialist to administer admissions, recertifications, transfers, and occupancy functions across a variety of affordable housing programs, including Public Housing, Housing Choice Voucher (HCV), Project-Based Voucher (PBV), Project-Based Rental Assistance (PBRA), Low-Income Housing Tax Credit (LIHTC), HOME, and other assisted housing programs.
The Occupancy Specialist plays a critical role in ensuring compliance with HUD regulations, program requirements, and NWGHA policies by accurately determining eligibility, calculating rent, maintaining compliant tenant files, and processing resident information in a timely manner. This position serves as a key resource for applicants and residents by providing exceptional customer service while supporting NWGHA’s mission of providing quality housing opportunities and building strong communities.
Admissions Functions
1. Process applications / determine eligibility for housing assistance programs.
2. Maintain and update waiting lists in accordance with HUD regulations and PHA policies.
3. Conduct applicant interviews and eligibility screenings.
4. Process criminal background checks, landlord references, and EIV reviews as applicable.
5. Prepare admission packets and leasing documentation.
6. Coordinate unit offers, briefings, and move-in appointments.
Recertification Functions
7. Process annual and interim recertifications.
8. Obtain and verify third-party income and asset documentation.
9. Calculate rent portions and utility allowances / prepare rent adjustment notices
10. Review EIV reports and resolve discrepancies.
11. Maintain accurate and complete tenant files.
12. Ensure compliance with HUD regulations, PHA Administrative Plan, ACOP, and program requirements.
13. Enter and maintain data in housing management software system.
14. Assist with audit preparation and file reviews.
15. Maintain confidentiality of resident and applicant information.
Customer Service
16. Provide professional customer service to applicants, residents, landlords, and the public.
17. Explain program rules, lease requirements, and recertification procedures.
18. Respond to inquiries regarding eligibility, rent, and housing assistance.
19. Assist residents with required documentation and deadlines.
20. Integrity and Trust – Show consistency between words and actions. Protect confidential and sensitive information.
21. Ethics and Values – Engages in open and honest dialogue with others. Treats all individuals respectfully, professionally, and fairly.
22. Customer and Team Focus - Establish and maintain effective customer relationships.
Qualifications  
- High school diploma or GED required.  
- Associate degree in business, public administration, social services, or related field preferred.
- One to three years of experience in affordable housing, leasing, occupancy, or property management preferred.
- Experience with HUD programs preferred.
- Experience in Microsoft Office Suite 
Requirements 
- Valid driver’s license and maintain a good driving record. 
- Ability to pass a criminal background check and drug screening. 
- Must be available for occasional overnight travel for training.  
Please email resumes to hiring@nwgha.com in PDF format.  
 
Images
Additional Info
Job Type : Full-Time
Education Level : High School
Contact Information : Jordan Keith, hiring@nwgha.com, 706-844-4447