Occupancy Clerk 

Northwest Georgia Housing Authority (NWGHA) is seeking an Occupancy Clerk to perform administrative and clerical duties related to occupancy, admissions, leasing, and recertification functions for Public Housing, Housing Choice Voucher (HCV), Project-Based Voucher (PBV), and other affordable housing programs. This position assists with maintaining accurate tenant and applicant records, scheduling appointments, processing documents, and supporting compliance with HUD regulations and Housing Authority policies.

The Occupancy Clerk provides customer service to applicants, residents, landlords, and the public while ensuring timely and accurate file management and data entry.

Administrative and Clerical Functions

1. Maintain applicant and resident files in accordance with HUD and agency requirements.

2. Scan, upload, file, and organize documents in paper and/or electronic filing systems.

3. Prepare and mail notices, letters, and forms.

4. Answer phones and respond to general inquiries from residents and applicants.

5. Schedule appointments for admissions, recertifications, briefings, and interviews.

6. Assist with data entry into housing management software systems.

7. Process incoming and outgoing mail related to occupancy functions.

8. Maintain logs, tracking systems, and reports.

Admissions and Leasing Support

9. Assist with application intake and waiting list updates.

10. Prepare applicant files for review by specialists or supervisors.

11. Collect required documentation from applicants and residents.

12. Assist with move-in packets and leasing paperwork.

13. Verify forms are complete and signed.

14. Assist with unit offer scheduling and correspondence.

Recertification Support

15. Assist with annual and interim recertification paperwork.

16. Send recertification notices and appointment reminders.

17. Track missing documentation and follow up with reminders.

18. Organize income verification documents and supporting paperwork.

19. Assist staff with preparing rent adjustment notices.

Compliance and File Maintenance

20. Ensure files are accurate, complete, and properly organized.

21. Maintain confidentiality of applicant and resident information.

22. Assist with file audits and compliance reviews.

23. Correct clerical deficiencies identified during supervisory reviews.

Customer Service

24. Provide professional and courtesy assistance to residents, applicants, landlords, and visitors.

25. Explain basic program procedures and documentation requirements.

26. Direct inquiries to appropriate staff when necessary.

27. Assist residents with forms and appointment scheduling.

28. Integrity and Trust – Show consistency between words and actions. Protect confidential and sensitive information.

Effectively handles emotions, including anger and frustration.

29. Ethics and Values – Engages in open and honest dialogue with others. Treat all individuals (residents, staff, and

guests) respectfully, professionally and fairly.

30. Customer and Team Focus – Establish and maintain effective customer relationships. Demonstrates effective

customer relationships.

31. Perform other duties as required by the Admissions Coordinator and the CEO/COO.

Qualifications 

• High school diploma or GED required.
• One year of clerical, administrative, or customer service experience preferred.
• Experience in affordable housing or property management preferred.
• Experience in Microsoft Office Suite
• Knowledge of HUD housing programs preferred.

Requirements

• Valid driver’s license and maintain a good driving record.
• Ability to pass a criminal background check and drug screening.
• Must be available for occasional overnight travel for training.

Please email resumes to hiring@nwgha.com in PDF format.