Operations Manager
Status: Part-Time, Non-Exempt

Location: Mount Berry Mall. 2770 Martha Berry Hwy NE. 

Rome, GA 30165 

Hours: 20-25 hrs. per week

Reports to: Board President

Position Summary: 

The Operations Manager plays a key leadership role in creating a safe place for children and families to learn, play, and explore our community. This position supports daily operations by managing employees, maintaining Children’s Museum of Rome (CMOR) policies and procedures, and performing critical administrative tasks. The ideal candidate is organized, detail-oriented, has excellent communication skills, and demonstrates proven leadership skills. Working closely with and reporting directly to the Board President; must be able to work independently, make sound decisions, and lead a small, dynamic team in alignment with CMOR’s mission and values. 

 This job description outlines the general duties and responsibilities of the position and is not intended to be an exhaustive list of all tasks. 

Minimum Qualifications:  

● High school diploma or GED required 

● Must be at least 18 years of age

● 2+ years of supervisory, team lead, or operations experience

● Experience working in a guest-facing, customer service, education, childcare, nonprofit, museum, recreation, retail, hospitality, or community-based environment 

● Comfortable working with children, families, school groups, and the general public 

● Ability to work a flexible schedule, including some weekends, evenings, field trips, birthday parties, and special events

● Experience with cash handling, credit card processing, and basic point-of-sale or online payment systems

● Basic computer skills, including email, scheduling tools, online platforms, spreadsheets, and digital recordkeeping 

● Must be able to pass criminal background check 

Preferred Qualifications 

● Prior experience working with children, youth, or families

● Prior experience supervising part-time staff, volunteers, interns, or seasonal employees 

● Experience helping open a new program, facility, small business, nonprofit, or community space 

● Experience creating or improving schedules, procedures, checklists, training materials, or daily operating systems 

● Familiarity with safety procedures, incident reporting, emergency response, or facility operations 

Essential Functions & Responsibilities:

● Supervise and mentor staff 

● Participate in regularly scheduled check-ins with direct reports. Provide support as needed

● Assist Executive Director/Board President in the recruiting, selection, hiring/termination, and training of staff 

● Ensure appropriate staffing coverage during museum hours, field trips, birthday parties, and special events 

● Assist in the development, updating, and enforcing policies for CMOR operations, programming, events, safety, and maintenance   

● Oversee office and facility supplies, including shipments, procurement and deliveries 

● Collect, organize, and report CMOR sales and attendance metrics 

● Provide leadership in the management of risk, security, and compliance with CMOR policies and procedures

● Respond appropriately to accidents, incidents, emergencies, and unsafe conditions in accordance with CMOR policy and procedures 

● Oversee IT & security systems and coordinate with vendors to ensure seamless operations 

● Assist the Program Coordinator with exhibit upkeep, updates, and rotations 

● Manage small exhibit & facility repairs under supervision or direct guidance 

● Perform front-desk duties, greet visitors and members, provide introductions, and check in guests via the online platform 

● Process admissions, collect payments, and maintain accurate records

● Assist with the implementation & promotion of membership programs 

● Monitor and enhance the guest experience for all visitors, including members and groups 

● Engage visitors with exhibits and interactive experiences 

● Support the Program Coordinator in planning, developing, and executing educational content, curriculum, museum activities, and special events 

● Coordinate the development and distribution of museum operational updates (e.g., hours, closures) 

● Ensure accurate and up-to-date signage, wayfinding materials, and museum policies are communicated to guests 

● Perform other duties as assigned 

Pre-Opening & Post-Opening Operations 

● The Operations Manager will play a critical role during both the pre-opening phase (prior to Grand Opening) and ongoing operations after opening.  

● This includes helping establish procedures, staffing models, schedules, and systems before opening, and refining them once the museum is operational.   

● The ideal candidate is comfortable building structure where needed, identifying operational gaps, and continuously improving systems as the museum grows. 

Physical & Work Environment Requirements 

The physical demands and work environment characteristics described below are representative of those required to successfully perform the essential functions of this position: 

● Ability to stand, walk, bend, reach, and move throughout the CMOR for extended periods during scheduled shifts 

● Ability to occasionally lift, carry, push, or pull up to 30 pounds 

● Ability to perform repetitive tasks such as cleaning, resetting exhibits, and stocking materials 

● Ability to supervise effectively in a high-traffic, interactive environment with children, families, school groups, and the general public 

● Ability to remain alert to guest safety, identify potential hazards, and respond appropriately to incidents, emergencies, or unsafe conditions

 Skills & Abilities: 

● Positive attitude with a willingness to go above and beyond for all guests 

● Enjoys engaging with children and families 

● Ability to interact with a variety of people, demonstrating strong interpersonal and communication skills 

● Commitment to punctuality, reliability, and accountability to the team 

● Ability to remain calm and composed during emergencies or high-traffic periods 

● Ability to perform repetitive tasks without distraction 

● Passion for the Museum’s mission and play-based learning 

● Openness to feedback and a commitment to continuous learning and growth 

● Energetic, friendly, and approachable demeanor 

● Demonstrated professionalism and a strong sense of responsibility 

Compensation and Benefits 

 Pay range: $18-25 per hour 

● Opportunities for paid training and development 

● Flexible work schedule Employment with the Children’s Museum of Rome is at-will and may be terminated by either party at any time, with or without cause. 

The Children’s Museum of Rome is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. This position requires working in an environment with children and families. Therefore, employment is contingent upon the successful completion of an ongoing background check, drug screening, and may be subject to fingerprint-based screening.   

AMERICANS WITH DISABILITY STATEMENT 

You have been provided with a copy of your job description.

 Have you read the job description? Yes ___ No ___ 

Can you perform the essential responsibilities for the job as outlined in the job description? Yes ___ No ___ 

**To apply: please email resume to info@childrensmuseumromega.org and put “Operations Manager” in the subject of the email