Location: Rome, Georgia
Schedule: Full-time, In-Office
Reports to: Practice Manager

About Us

Mindset & Body Reset is a rapidly growing integrative psychiatry and wellness practice that bridges mental and physical health through a root-cause approach. Our team is transforming patient care by combining conventional medicine with functional and holistic strategies to improve mind, body, and soul. We’re expanding fast — and we need a Medical Office Assistant who can keep pace, stay organized, and provide exceptional patient support in a dynamic environment.

Position Summary

The Medical Office Assistant plays a vital role in ensuring smooth day-to-day operations of our busy clinical practice. This position requires a detail-oriented, compassionate multitasker who thrives in a high-volume setting and can balance professionalism with empathy.

You’ll be the first and last person patients interact with — setting the tone for their experience and helping deliver seamless, patient-centered care.

Key Responsibilities

• Greet and check in patients with warmth and professionalism.

• Manage scheduling, appointment confirmations, and follow-ups for multiple providers.

• Answer phones, route messages, and respond promptly to patient inquiries.

• Ensure all intake, consent, and lab forms are completed prior to visits.

• Support providers with patient flow, chart preparation, and documentation in the EMR.

• Coordinate referrals, lab orders, and outside records.

• Assist with medication refill requests and prior authorizations as needed.

• Maintain inventory and cleanliness of front office and clinical spaces.

• Protect patient confidentiality and uphold HIPAA standards at all times.

Qualifications

• Required: 2+ years of experience in a busy medical office or wellness clinic.

• Preferred: Experience in psychiatry, functional medicine, or integrative health settings.

• Strong understanding of medical terminology and insurance processes.

• Proficiency with EMR systems.

• Exceptional communication and multitasking skills.

• Friendly, professional, and proactive with patients and team members.

• Ability to stay composed under pressure and prioritize competing demands.

Why Join Us

• Be part of an innovative team changing the way healthcare is delivered.

• Competitive pay based on experience.

• Supportive, collaborative work environment focused on growth and purpose.

• Opportunity to cross-train and advance as the practice expands.