The IT Support Specialist is responsible for providing day-to-day technical support for students, faculty, and staff. This role ensures the smooth operation of the school’s technology systems, including devices, networks, and software, and assists in maintaining a secure, user-friendly technology environment.

Key Responsibilities:

Technical Support

Provide on-site and remote troubleshooting and support for staff and student devices (iPads, MacBooks, etc.)

Resolve issues related to software, hardware, connectivity, and system access

Respond to support tickets in a timely manner

Device Management

Assist with the configuration, enrollment, and deployment of devices using Mosyle MDM

Monitor device compliance, push updates, and manage classroom restrictions

Perform regular inventory checks and prepare devices for new school years

Network & Systems

Monitor and support the Meraki network infrastructure (Wi-Fi, switches, cameras)

Help manage access to Google Workspace for Education, including email and Drive permissions

Support classroom technologies such as Apple TVs, projectors, printers, and sound systems

User Accounts & Security

Set up and manage user accounts in Google Workspace, Microsoft 365, Mosyle, and Apple School Manager

Support compliance with internet safety and digital citizenship policies

Training & Communication

Provide informal training and tech guidance to staff and students

Collaborate with teachers and administrators to address classroom technology needs

May have the opportunity to teach a middle school technology course, introducing students to Google Workspace tools and block-based coding through Code.org

Event Support

Set up and support audio/visual needs for chapel, school assemblies, and special events

Qualifications:

Experience with Apple hardware (iPads, MacBooks)

Familiarity with Google Workspace, VOIP phone systems, and printers/copiers

Strong communication and customer service skills

Ability to work independently, solve problems, and adapt to new technologies

Preferred Qualifications:

Associate’s or Bachelor’s degree in Information Technology or related field preferred

Working knowledge of Cisco Meraki networking equipment