SUMMARY of POSITION

The primary function of a Guest Room Attendant is to assure the overall success of the hotel

by meeting or exceeding the guest expectation for public area cleanliness and by assisting in

the delivery of guest service. The Guest Room Attendant must ensure guest satisfaction

through public area cleanliness and attention to our guests needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

o This position is empowered to guarantee total guest satisfaction.

o Display hospitality and professionalism to our guests at all times.

o Take pride in representing Duke Hospitality professionally with our guests.

o Assure that all transactions with guests are handled in a legal, ethical manner.

o Comply with Company Standards of Service as outlined for Yonah Capital.

o Project a favorable image of Yonah Capital to the public at all times.

o Treats guests, vendors, customers and co-workers with professionalism and respect at all

times.

o Complete Departmental, Yonah Capital, and Brand standards training as assigned.

o Maintains a clean and neat appearance at all times. A complete uniform (or business dress

for non-uniformed associates) must be worn at all times in public areas, including name tag.

o Have a thorough knowledge of emergency procedures.

o Responsible for arriving in assigned sections prepared to begin cleaning with an organized

and efficient cleaning cart, stocked with adequate supplies to complete assigned rooms.

o Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag

as necessary.

o Stock cart daily with adequate supplies to complete assigned rooms. Maintain clean and

organized cart. Notify supervisor when shortage of supplies is noticed.

o Is responsible for the overall cleanliness of the rooms assigned according to operational

policies and standards.

o Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and

shower curtains as needed or assigned.

o Remove used bed linens and replaces with clean linens daily.

o Remove soiled bath linens and replaces with clean linens as needed.

o clean bathroom area to Associate and Brand standards.

o Check fixtures; television, radio, food preparations equipment and heating/cooling unit for

proper operation.

o Assures all amenities and guest supplies are present in room and replaces as needed.

o Dust all surfaces daily. Vacuums room carpet daily.

o Report status of rooms in assigned manner for reselling.

o Perform deep or occasional cleaning as assigned.

o Ensure that guest rooms are within the standards of Yonah Capital and Brand standards.

o Write maintenance orders as needed.

o Assure that all appliances in room are set at correct settings for guest comfort and hotel

efficiency. (68 ̊winter/sheers open and 76 ̊summer/sheers half)

o Turn in articles left in rooms to management for "Lost and Found" handling following hotel

procedures.

o Maintain safe working conditions and security within department and hotel.

o Follow all safety rules and procedures. Takes corrective action where required to improve

safety of work areas.

o Maintain security of keys and rooms in assigned section.

o Report all "Do Not Disturb” or bolted rooms to supervisor daily.

o Keep immediate supervisor promptly and fully informed of all problems or unusual matters

of significance.

o Perform all duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives of this position.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree or equivalent combination of education and

experience required.

KEY SKILLS

o Excellent interpersonal communication skills.

o A strong business orientation, capable of and comfortable with operating in an environment,

which places high expectation on integrity and relationship building skills. o A ‘roll up the

sleeves’ leader who is detail oriented with a strong work ethic.

o Someone who is creative yet has common sense and is practical in the real world.

o A good communicator, someone that will keep all parties informed in an organized, coherent

manner.

o Personal accountability and pride in results will be important for this Associate to possess.

o Must have the ability to effectively deal with guest or associates in a friendly and positive

manner. This involves listening to the nature of concern, demonstrating empathy with the

customer, vendor, or associate and providing positive and proactive solutions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an exhaustive

list of all responsibilities, duties, and skills required of personnel so classified. All personnel may

be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nothing in this job description restricts management’s right to assign or reassign duties, work

hours and/or responsibilities for this job at any time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an

associate to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions. While

performing the duties of this job the associate is regularly required to use hands and fingers to

handle or lift items as well as operate a computer. They are also required to talk or hear. The

associate is frequently required to stand; walk and reach with hands and arms. The associate is

occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is

occasionally required to lift up to 40 pounds. The vision requirements include: close vision,

distance vision, peripheral vision, depth perception and ability to adjust focus.