We are seeking a friendly, dependable, and customer-focused Hotel Front Desk Agent to join our team. As the first point of contact for our guests, you will create a welcoming experience by providing exceptional customer service, efficiently managing check-ins and check-outs, and assisting guests throughout their stay. 

Responsibilities

• Welcome guests with a warm and professional attitude.
• Check guests in and out using the hotel's property management system.
• Answer phone calls and respond to guest inquiries.
• Make, modify, and cancel reservations.
• Process payments and maintain accurate guest accounts.
• Provide information about hotel amenities, local attractions, and services.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain an organized and clean front desk area.
• Balance cash drawer and complete shift reports.
• Follow hotel policies, procedures, and safety standards.

Qualifications

• High school diploma or equivalent.
• Previous hotel, hospitality, customer service, or front desk experience preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer skills; experience with hotel property management systems is a plus.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.

How to Apply

Interested candidates are invited to submit their resume to krishna@lotushg.com. Please include "Hotel Front Desk Agent Application" in the subject line.

We look forward to hearing from you!

Apply today to become part of our hospitality team!