Coosa Valley Credit Union is excited to announce an opening for an eServices Specialist (I, II, III) within our Operations Department! We are looking for individuals who are passionate about helping our members with online banking, mobile deposit, Zelle, and more! If you are eager to be a part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!

Essential Functions & Responsibilities:

• Administer online banking, e-bill pay, mobile banking, mobile deposit, Zelle, ATM deposit review, Self Service Kiosks deposit review, telephone banking, and incoming/outgoing mail services.
• Communicate with vendors for service requests, testing, and support for frontline.
• Correct errors and work with Accounting to clear rejected items.
• Generate and review related reports.
• Report all suspected fraudulent activity to supervisor for immediate review.
• Verify accuracy of outgoing wires and ensure compliance with OFAC regulations.
• Verify and post incoming wire transfers to member accounts and general ledgers using FedLine and TranZact.
• Maintain and track wire transfer files.
• Report suspicious activity to supervisor or BSA for immediate review.
• Coordinate with frontline on reported ATM issues, open service tickets, and work with system reports.
• Ensure ATM cash availability and coordinate inventory and maintenance with vendors.
• Inspect ATMs for safety, cleanliness, and compliance.
• Address all related disputes.
• Oversee back office scanning and retention of paper and electronic records.
• Implement and manage document destruction processes in accordance with state and federal retention regulations.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalent required; Associate's degree in business, finance, or related field preferred.
• 1-3 years of experience in banking, financial services, or a related field, particularly with remote services such as online banking, mobile banking, and ATM management.
• Experience with wire transfers, fraud detection, and processing transactions is a plus.
• Proficiency in using banking systems (e.g., Symitar, TranZact, Teller Image Capture).
• Familiarity with remote banking technologies, including mobile deposit, e-bill pay, Zelle, and self-service kiosks.
• Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of financial industry regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), USA Patriot Act, OFAC, and Fair Lending Regulations.
• Ability to understand and adhere to compliance standards for remote banking services.
• Strong verbal and written communication skills to effectively interact with internal teams, vendors, and members.
• Ability to provide clear support to frontline staff and assist with troubleshooting issues.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K w/ employer match
• Life Insurance (2x Salary) - Employer Paid
• Tuition Reimbursement
• Paid Time Off
• Health Time
• Flexible Spending Account (FSA)
• & much more!

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us at CVCU. We want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.