Summary

Performs centralized functions in support of the Deposit Operations Department to ensure the ongoing effectiveness of branch operations are in conformance with established Bank policies and procedures.  Acts as a key contact for branches relating to deposit operational issues and assists in resolving issues impacting the branch’s ability to provide prompt, responsive service to customers. 

Essential Functions/Competencies

Deposit Operations Activity/Operational Knowledge

• Assist in setup and service customers with Remote Deposit Capture (RDC)
• Assist in setup and service ACH Origination customers
• ATM and ACH general ledger balancing
• Back up to other functions in Deposit Operations area
• Daily fraud monitoring through review of system alerts, large dollar item review
• Develop and distribute written procedures for various departments throughout the bank
• Deposit document scanning
• Communicates proactively and consistently with team members regarding developments and changes in bank operations, compliance, and loss prevention.  
• Actively listen, speak, and act in a manner that results in powerful and effective action internally and externally. This includes expertise in written communications
• Position requires high degree of accuracy and attention to detail.
• Individual must exhibit ability to prioritize workday efficiently.
• Individual must be able to handle conflict in a professional manner, exhibit professionalism in communication skills, and must be able to work under the pressure of deadlines.
• Provide a superior level of customer service and customer relations
• Ability to take initiative and utilize sound judgment in decision-making and problem solving and involves Deposit Operations Manager

Position Type/Expected Hours/Travel

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a. m. to 5:30 p.m.

This position could involve some travel to other branch locations and customer locations occasionally.

Experience and Education Requirements

• High School Degree or equivalent required; Associate’s or equivalent two-year college or technical school preferred
• Minimum of 2 years Bank Operations experience required 
• IT experience preferred