SUMMARY of POSITION

The Bistro Attendant is a member of the Food and Beverage team and is responsible for greeting

every guest with a smile and positive attitude, taking orders, preparing and delivering items,

following accurate cash handling and room charge procedures, organizing and maintaining a

clean service area, cleaning tables and the restaurant area, and following all local health and

alcohol laws. Additional responsibilities include maintaining an inventory of needed supplies and

being familiar with the hotel’s amenities and hours of operation. The Bistro Attendant is

responsible for fulfilling guest orders and completing sales transactions and performing other

support functions which include cleaning the food preparation and customer seating areas,

stocking, and maintaining inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

o This position is empowered to guarantee total guest satisfaction.

o Display hospitality and professionalism to our guests at all times.

o Take pride in representing Yonah Capital professionally with our guests.

o Assure that all transactions with guests are handled in a legal, ethical manner.

o Comply with Company Standards of Service as outlined for Yonah Capital.

o Project a favorable image of Yonah Capital to the public at all times.

o Treats guests, vendors, customers and co-workers with professionalism and respect at all

times.

o Complete Departmental, Yonah Capital, and Brand standards training as assigned.

o Maintains a clean and neat appearance at all times. A complete uniform (or business

dress for non-uniformed associates) must be worn at all times in public areas, including

name tag.

o Have a thorough knowledge of emergency procedures.

o Perform all duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives of this

position.

o Politely greets customers and takes food and beverage orders, provides information

about the products and looks for opportunity to "up-sell" Bistro products.

o Prepares all drink orders to Starbucks and Courtyard standards.

o Operates MICROS cash register and receives payment from customers in cash or credit

card, accurately counts and provides change to customers as required, and follows all

hotel customer service and cash handling policies and procedures.

o Cleans and stocks as directed and required.

o Perform any and all other duties as requested by the Bistro Supervisor and/ or

management.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree or equivalent combination of education and

experience required.

A prior demonstrated ability to interact with guests and fellow teammates in a friendly,

enthusiastic, and professional manner.

Requires the ability to bend, twist, and stand to perform normal job functions.

Requires the ability to speak, read and comprehend instructions, short correspondence and

policy documents, as well as converse comfortably with guests. Some prior cash handling

and customer service experience required.

KEY SKILLS

o Excellent interpersonal communication skills.

o A strong business orientation, capable of and comfortable with operating in an

environment, which places high expectation on integrity and relationship building skills.

o A ‘roll up the sleeves’ leader who is detail oriented with a strong work ethic.

o Someone who is creative yet has common sense and is practical in the real world.

o A good communicator, someone that will keep all parties informed in an organized,

coherent manner.

o Personal accountability and pride in results will be important for this executive to

possess.

o Must have the ability to effectively deal with guest or associates in a friendly and positive

manner. This involves listening to the nature of concern, demonstrating empathy with

the customer, vendor, or associate and providing positive and proactive solutions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an exhaustive

list of all responsibilities, duties, and skills required of personnel so classified. All personnel may

be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nothing in this job description restricts management’s right to assign or reassign duties, work

hours and/or responsibilities for this job at any time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an

associate to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions. While

performing the duties of this job the associate is regularly required to use hands and fingers to

handle or lift items as well as operate a computer. They are also required to talk or hear. The

associate is frequently required to stand; walk and reach with hands and arms. The associate is

occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is

occasionally required to lift up to 40 pounds. The vision requirements include:

close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.