Job Summary: 

Georgia Northwestern Technical College is seeking qualified applicants for the position of Associate Vice President of Student Success (AVPSS). This position will report to the Vice President of Student Affairs and Student Success. This position provides strategic direction and leadership for the college's student success initiatives. This position is responsible for the oversight of programs and services, both academic and non-academic, designed to enhance recruitment, retention, and overall student achievement, and leads the development of student success strategies across all GNTC campuses. The AVPSS works closely with faculty, staff, and external partners to foster a supportive, student-centered culture that drives academic and personal success.

Duties/Responsibilities: 

•    Under minimal supervision, coordinates the development of student success goals, objectives, policies, and standards.

•    Analyzes and assesses the effectiveness of existing programs.

•    Assess the impact of student success platforms to inform continuous improvement efforts, including platforms such as the TargetX/Salesforce CRM (Customer Resource Management) system, ADG Orientation, Cadence/Mogli messaging systems, Handshake, TEAMS, ESPYR, Find Help, Unite US, SAM/CIDI, and any other platforms related to student success.

•    Collaborate with other college leaders, including staff and faculty, to support continuous improvement initiatives related to student success.

•    Coordinate with system office leaders to ensure the implementation of TCSG policies and procedures, best practices, and statewide initiatives, such as GEORGIA MATCH.

•    Develop and implement plans to improve institutional enrollment, including recruitment rates, enrollment conversion, student retention, and completion rates.

•    Engage with stakeholders, community leaders, and corporate and industry partners to meet local workforce needs, promote the institution's impact on the community, and foster partnerships that directly benefit student success.

•    Ensure compliance with federal and state laws, including Title IX, the Americans with Disabilities Act, the Clery Act, and institutional policies as they pertain to student success initiatives.

•    Ensure utilization of student success platforms that result in measurable improvements in student engagement, retention, and overall academic achievement.

•    Manage the institution’s enrollment and retention communication plan, including email, text messaging, call center, events, and appointment campaigns.

•    Manage budget and expenditures for the department.

•    Monitor progress and productivity of assigned staff.

•    Oversee the analysis of student success metrics, establish performance benchmarks, and identify opportunities for improvement.

•    Oversee the implementation and compliance of the federal Carl Perkins grant in areas related to student success, such as accessibility, admissions counseling, career counseling and placement, recruitment, and special populations.

•    Participate in strategic planning.

•    Promote a welcoming and inclusive environment that supports student engagement and success across all campuses.

•    Provide leadership and direction for the Student Success departments in the areas of recruitment, testing, admissions, orientation, enrollment, academic advising, retention, accessibility services, special populations, career services, student engagement, student organizations, student support, and veteran’s affairs.

•    Provide leadership to, and participate in, the development, implementation, and evaluation of departmental continuous improvement initiatives, recommending corrective actions.

•    Recommend and enforce policies, procedures, and practices that foster a student-ready college environment.

•    Review relevant data and alert vice president of trends and recommended actions.

•    Supervise, train, and evaluate student success personnel, ensuring alignment with the college's goals and values.

•    Serve in place of vice president as needed.

•    Other duties as assigned.

Competencies:

•    Knowledge of the mission of postsecondary vocational/technical education.

•    Knowledge of program assessment and strategic planning strategies.

•    Knowledge of budget development and management principles.

•    Knowledge of best practices and trends in the field of student services.

•    Knowledge of student support areas and functions.

•    Knowledge of instructional and administrative technologies.

•    Skill in the operation of computers and job-related software programs.

•    Oral and written communication skills.

•    Skill in interpersonal relations and in dealing with the public.

•    Decision making and problem-solving skills.

Minimum Qualifications: 

The applicant must have a Bachelor’s degree in a related field *and* Five (5) years of related work experience.

Preferred Qualifications: 

The applicant Master’s degree or higher from an accredited college or university. Ten (10) years of full-time, paid management experience in higher education. Experience at a Technical College System of Georgia (TCSG) institution. Knowledge of the mission of postsecondary technical education. Working knowledge of TCSG policies, procedures, and best practices. Demonstrated experience in student success initiatives, strategic planning and implementation of college-wide strategies, and leadership. Experience in staff supervision, training, and performance evaluation. Experience managing Career Services platforms, such as Handshake or Purple Briefcase. Experience utilizing higher education data analysis software, such as Insights or SAS/KMS. Experience with student admissions and retention platforms used for orientation, messaging, queue management, and other related technologies. Extensive experience with higher education CRM systems, specifically TargetX/Salesforce. Familiarity with federal grants, such as Carl D. Perkins. Knowledge of GEORGIA MATCH as well as other statewide initiatives in the areas of recruitment, admissions, enrollment, and retention. Knowledge of state and federal laws impacting student success, including Title IX, ADA, and the Clery Act. Proven experience in managing and integrating student support services, such as support and care networks, student resource services, accessibility services, mental health services, and veteran services. Strong interpersonal and communication skills, with the ability to work effectively with diverse populations. Working knowledge of academic advising and retention strategies and best practices. Working knowledge of student admissions and enrollment strategies and best practices.

Physical Demands: 

Work is typically performed in a classroom or office environment with intermittent sitting, standing, or walking in various settings. The employee occasionally lifts or moves objects to a light to medium weight. Full range of hand and finger motion may be utilized for data entry purposes.

If the job involves driving, physical requirements include the ability to operate a vehicle and sit for extended periods.

Salary: $100,000 

Benefits: 

If this is a part-time position, no benefits are available. If this is a full-time position, benefits include: 13 paid State holidays, annual and sick leave, paid parental leave, educational support leave, options in the State of Georgia health and flexible benefits package, 401k & 457 options, a choice of two retirement systems dependent upon position: Teachers Retirement System of Georgia or the Employer’s Retirement System of Georgia.

Application Deadline: Open until filled.

Application Process: 

All application packets MUST be completed via the GNTC Online Job Center at www.gntc.edu/about/employment/.  We do not accept resumes, transcripts, etc. in any other format except through the Online Job Center.  As a part of the application process, interested candidates will also be required to upload documents such as a resume, work references, contact information, education credentials such as licenses, certifications, and transcripts, if applicable and those applicable will be verified prior to beginning employment.  Pursuant to college policy, a thorough background investigation, including a criminal history records check, shall be conducted on all candidates prior to employment.  Some positions may require a motor vehicle record search, credit history and drug screen. No phone calls or emails please.

A Unit of the Technical College System of Georgia

Equal Opportunity Employer

A unit of the Technical College System of Georgia, as set forth in its student catalog, GNTC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, creed or religion, national or ethnic origin, sex (including pregnancy, sexual orientation and gender identity), disability, age, political affiliation or belief, genetic information, veteran or military status, marital status or citizenship status (except in those special circumstances permitted or mandated by law). Title IX and Equity Coordinator: Elizabeth Barksdale, Floyd County Campus, Building I 103, 706-295-6592, ebarksdale@gntc.edu.