Job Title: Assistant Store Manager

Position type: Part-Time, Non-Exempt

Reports to: Thrift Store Manager

Position Summary:

The Assistant Thrift Store Manager effectively assists in managing the operations of the thrift store, ensuring that donors

and customers receive excellent customer service, and that production and sales goals are consistently met.

Essential Duties and Responsibilities

Customer Service

 Available to assist customers

 Ensures prompt and accurate customer checkout

 Handles price changes, refunds and merchandise exchanges

 Resolves customer complaints and concerns

 Keeps store well stocked and clean, with merchandise appropriately displayed

 Wears professional attire per the Employee Handbook guidelines

 Knows and follows all HHFW policies and procedures

Donor Services

 Gives prompt assistance to people wishing to donate items. Heavy lifting may be required when

loading/unloading donated items.

 Offers every donor a receipt

 Responds appropriately to questions regarding HHFW policies on accepting items for donations

Client Services

 Always ensures the confidentiality of clients

 Provides clients with assistance in locating needed items

Staff Management

 Support Thrift Store Manager in hiring retail associates and volunteers

 Assist in managing schedules of retail associates and volunteers

 Assist with orientation of new employees and ongoing training of employees and volunteers

 Report concerns for disciplinary violations regarding retail associates and volunteers to the Thrift Store Manager

Operations and Store Management

 Responsible for assisting with management of point of all sale operations

 Conduct routine safety inspections

 Ensure dressing rooms and bathrooms are clean and working

 Oversee the processing of all donated items

Qualifications

 High school diploma or equivalent

 3 years retail experience required

 Ability to work effectively with a diverse group of individuals

 Ability to work independently as well as under direct supervision

 Ability to perform basic math functions (addition, subtraction, multiplication and division)

 Excellent verbal and written communication skills

 Preferred skills include strong management and supervision, effective communication, time management,

strong organizational skills, computer and technology skills, and a sense of personal and community

responsibility.

Physical requirements:

 Must be able to lift 50 pounds

 Position requires standing, walking, lifting, carrying items, moving items

NOTE

Hospitality House for Women, Inc. provides equal employment opportunities to all qualified individuals without regard

to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental

disability, military or veteran status, genetic information, or any other protected classification. Equal employment

opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and

termination. Hospitality House for Women, Inc. takes allegations of discrimination, harassment, and retaliation seriously

and will promptly investigate when such behavior is reported.