Position Purpose

This position is primarily responsible for analysis, reporting, and system troubleshooting. This position will also serve as a super-user in the Vistex and Blue Planner system and will provide relevant reporting to the sales team on deductions that have been processed.  This position will calculate Brokerage monthly as well as serve as a back up to team members including Accounting Administrator and Credit & Collections Coordinator. This position will work with sales, pricing, customer service, and the accounts receivable team to review escalated deductions that need analysis. Proactively supports all company needs.

Position Responsibilities & Duties:

Manage Deductions on Customer Accounts

Ensure deductions are addressed in a timely manner and follow up with the sales team as needed when support from customers, brokers, or sales is insufficient. Verify that supporting documentation is accurate and includes required approvals to resolve claim issues. Contact the appropriate internal stakeholder to obtain detailed claim support for credits issued due to damaged product billed in error, including return material authorization (RMA) reconciliation, proof of delivery (POD) requests, and filing claim disputes as required.

For escalated deductions requiring higher‑level review and analysis, determine the validity of the deduction and work with the customer or broker to recover repayment when deductions are deemed invalid.

Collaborate with the pricing team to improve the accuracy of pricing conditions and reduce unnecessary deductions.

Support the deductions coordinator in resolving issues as they arise.

Build and maintain strong relationships with internal and external customers to ensure continued focus on achieving trade funds and deduction targets.

Proactively identify deduction trends and assist in implementing process improvements to prevent invalid deductions.

Manage Brokerage Monthly

Maintain and update system rules to ensure brokerage calculations are accurate, compliant, and aligned with current agreements.

    Calculate monthly brokerage amounts and any required brokerage adjustments in a timely and precise manner.

    Compile, review, and distribute complete supporting documentation to brokers to substantiate monthly brokerage payments.

     Proactively troubleshoot and resolve brokerage payment issues as they arise, collaborating with internal teams and brokers to ensure timely and accurate resolution.

Serve as a champion of Vistex and Blue Planner systems

Anyone interested may apply via our Career Center.  Please navigate to www.shfoods.com and click the Join Our Team link at the top of the page.