Associate, Guest Services (2nd Shift / Overnight Shift)

Posted: 05/08/2022

Hospitality - Tourism

Scope of Position: The Associate, Guest Services will look after the needs of each guest upon arrival, throughout their stay, and during the checkout process. This position is expected to display a knowledgeable and professional manner to provide the best retreat experience possible for each guest.

Reports to: Manager, Front Desk

Responsibilities

Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information in PMS, retail cash register, reports/programming, and restocking guest literature and other Chalet amenities.
Participate in an ongoing training program to demonstrate proficiency with the PMS and other systems that will ensure consistent front desk service.
Review daily room occupancy and rate totals, cross checks batch registration with system check-ins and submitting daily deposits.
Record revenue totals for cash, checks, and credit card transactions and closing the POS daily.
Generate automated accounting reports and processing for the night audit.
Monitor and clean as needed the Grand Chalet to meet standards
Clean, monitor, and stock the drink station
Stock Linens and Supplies at Front Desk and in retail as needed
Provide other services as defined by Guest Services Leadership

Qualifications

High School diploma or equivalent
1 to 3 years’ experience in customer service, hospitality or a related field
Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner.
Excellent interpersonal and communication skills
Valid Driver’s License required.
Committed to being present at appropriate times to work - 20/30 hours weekly, all shifts all days
Proficiency in Microsoft Office Products and/or knowledge of a property management system (Maestro)
Ability to lift and/or carry objects weighing up to 25 lbs.
Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solving
Commitment to WinShape Foundation purpose and Core Values

FLSA Status: Regular Part-Time, Non-Exempt

Please visit https://winshape.org/careers/ to apply