Student Account Coordinator

Student Account Coordinator
 
Job Summary:
This entry level accounting position is responsible for handling incoming accounting related questions and concerns for Shorter University students currently enrolled and former students.  Candidates should be available to work Monday through Friday from 8:30 a.m. – 5:00 p.m., as well as occasional Overtime when required.
 
Job Duties:

• Handles incoming accounting-related inquiries from students/parents by telephone, email or face to face.
• Monitors student account balances using AR aging report
• Collects tuition and fee payments in a timely manner by sending monthly statements, emailing, phone calls
• Provides general information to all students regarding the transactions posted on their student account.
• Provides follow-up to students/parents inquiries in a timely manner.
• Works with the other departments as needed to ensure all issues and inquiries are handled in a timely manner.
• Calculate credit balance refunds in compliance with all Federal, State and University guidelines.
• Manages assigned accounts to ensure financial readiness of student.
• Work as a team member to complete group reports and projects.
• Prepares manual adjustments to accounts for insurance, tuition and fees, etc.
• Assists will special projects as well as other duties as assigned.
• Receipt payments through Cashnet
• Setup students on payment plans
• Complete promissory note for students as needed
• Verify payments in Cashnet agree with student statements.

• Associate/Bachelor’s degree preferred
• Excellent communication, organizational, and interpersonal skills
• Ability to professionally provide internal and external exemplary customer service
• Ability to work independently and as part of a team
• Knowledge of University academic policies and procedures
• Knowledge of Title IV and state regulations relating to student accounts
• Attention to detail and accuracy
• Strong Analytical Skills
• Problem Solving Ability
• Proficient in Excel and Word
• Knowledge of Jenzabar preferable