PC SUPPORT TECHNICIAN
The User Support division of the Office of Information Technology is responsible for supporting Berry owned computers, printers, and classroom technology as well as assisting students, faculty, staff, and alumni with account related concerns.
The primary responsibilities of this position are:
- Image and deploy Windows computers.
- Provide fast, friendly support for Berry owned Windows computers and peripherals, both in person and via remote support.
We are searching for a reliable team player with excellent communication skills, a desire to continue learning, and a demonstrated ability to handle multiple responsibilities in a fast-paced environment.
Other responsibilities include but are not limited to:
- Image and deploy Windows computers
- Provide technical support for Berry owned Windows computers and attached peripherals
- Hire, supervise, and instruct student workers, including managing work schedules and timesheets
- Provide incident, task, service, and knowledge management within ITSM
- Provide immediate, in person support for technology issues in classrooms, as needed
- Maintain accurate documentation
- Create software packages for deployment
- Occasionally provide after hours IT support for high profile events
REQUIREMENTS:
Candidate must possess a minimum of an associate's degree and three years of experience with computer software and hardware support. Strong organizational skills and the ability to multitask, a sense of urgency, ability to work in a team environment, and remain current in the technology field are necessary.
Candidate must also have excellent interpersonal skills, mature judgment, and the ability to communicate complex technical issues to non-technical users. Technical certifications including A+, Microsoft Word, Excel, and Outlook are preferred. Experience in configuration and troubleshooting printers is helpful. Position may include heavy lifting and carrying equipment up to 50 pounds. There will also be occasional kneeling or crawling under desks and climbing ladders. Apply here.
ADDITIONAL INFORMATION:
Berry College offers industry-leading healthcare benefits, a positive working environment, and excellent retirement plans.
An Equal Opportunity Institution, Berry complies with all applicable laws and provisions prohibiting discrimination in its educational and employment policies. Berry respects the essential dignity of all individuals and accordingly hires and promotes employees without regard to matters of personal identity. Berry College is committed to ensuring facilities, programs, services, and activities are accessible to everyone, including those seeking employment at Berry College. Anyone applying for employment with Berry College will submit to a national background check. Inquiries about interviews or workplace accommodations are welcomed and can be directed to Wayne Phipps, Director of Human Resources, at 706.290.2698.
About Berry College:
Located on more than 27,000 acres in northwest Georgia in a setting of great natural beauty, Berry College has an enrollment of about 2,200 undergraduate and graduate students. The college is located in Rome, Georgia, 75 miles northwest of Atlanta and 75 miles south of Chattanooga, Tennessee. As a comprehensive liberal-arts college with a distinctive mission and purpose, Berry unites a challenging academic program with practical work experience in a context that nurtures spiritual and moral growth, including significant service to others. Employee benefits are competitive.
APPLICATION INSTRUCTIONS:
Applicants should electronically submit a letter of application, resume, any technical certifications, and a separate statement of equity, diversity, and inclusion, as well as the contact information for three professional references. The job is open until filled. Application review will begin immediately and continue until a qualified individual has been hired.
