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Reference Analyst/Customer Service Representative

Posted: 05/08/2023

PSI Background Screening is a growing pre-employment screening company seeking Background Investigator/Reference Analysts for our Rome, Georgia office.  We are seeking a self-motivated individual to conduct pre-employment screening in a professional, fast paced office environment.  This is NOT a private investigator position.  You must pass an extensive background investigation and drug screen.  To learn more about our company please visit our website at


  • Attention to detail, accuracy and quality of information obtained in the process of verifying employment, talking with social/professional references and conducting education verifications.
  • Corresponding professionally with applicants, clients and co-workers via telephone, e-mail and the use of various websites for verification purposes.
  • Calling on employment, social and neighbor references for pre-employment screening applicants being processed on behalf of PSI’s clients.
  • Performing education verifications for pre-employment screening applicants being processed on behalf of PSI’s clients.
  • Answering incoming calls and directing caller to appropriate team member for assistance or handling their call if appropriate.
  • Providing excellent customer service to all callers which may include applicants, respondents for references, clients and potential clients as well as vendors.
  • Full-time position, Monday through Friday 9:00 AM to 5:00 PM.
  • Skilled in customer service and proper phone etiquette
  • Telephone skills
  • Ability to multitask
  • Strong verbal and written communication skills
  • Start at $17.25, raise to $17.75 after 60 days
  • Full benefits available after 60 days including health, basic and supplemental life insurance, long term disability, Holiday and Earned Time Off (ETO) Pay, Retirement.
How to apply:
  • Please email your resume to to apply.  We ask that you do not come by or contact our office.  We will reach out to you should you meet the requirements of the job posting.