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Shelter Advocate

Shelter Advocate

About Hospitality House for Women:

Since 1978, Hospitality House has worked to end the cycle of intimate partner violence in Rome/Floyd County through prevention, shelter, and individualized services to protect and empower survivors. With an original capacity to fill five beds for seven days, our current facility now offers 27 beds to women and their children.

Position Summary:

The Shelter Advocate is responsible for providing oversight of the daily management of shelter operations to include crisis intervention, advocacy, support and resources to victims of domestic violence. The Shelter Manager maintains all necessary and appropriate records, files and processes to ensure compliance of shelter procedures and protocols.

Duties and Responsibilities:

Client Services

  • Provide crisis intervention to all callers to include individualized safety planning, emotional support, validation of the victim’s experience and feelings, and any information or referrals needed.
  • Demonstrate an effective communication style that facilitates teamwork, quality service and problem resolution.
  • Provide support services and advocacy to victims of domestic violence.
  • Maintain client files, agency files, statistics and forms and other record keeping as required.
  • Maintain CaseWorthy database for accurate reporting of shelter statistics.
  • Provide direct service to clients on the crisis line and in the shelter.
  • Help to develop a resident’s service plan to include client-driven goals, resource referral and utilization, financial assistance and ongoing safety plans and services.
  • Conduct exit interviews for residents to ensure the quality of services provided.
  • Model and promote positive, nurturing interactions between adults and children in the shelter.
  • Model conflict resolution skills.
  • Communicate shelter rules and expectations to residents and addresses difficulties or problems that arise.
  • Provides on-call coverage.
  • Provide transportation for clients as needed or requested by Assistant or Executive Director
  • Assist in maintaining a clean, safe and welcoming environment to work in and for residents by performing routine chores and cleaning tasks.
  • Answers 24-hour crisis line as assigned and accurately documents call information into database.

Administrative Duties

  • Complete all paperwork and enter into CaseWorthy within 48 hours.
  • Maintain call sheets from night/weekend shift and enters them into Caseworthy
  • Adhere to agency policies and work rules including strict adherence to confidentiality policies and code of ethics.
  • Maintains up-to-date community resource information for domestic violence victims.
  • Attend agency staff meetings as requested by Assistant or Executive Director
  • Maintain professional boundaries.
  • Attend 40 hours of online domestic violence and sexual assault training within the first 90 days of hire.
  • Attend additional training and continuing education as assigned at a minimum of 20 hrs. annually after the first year.
  • Maintain current CPR and First Aid certification.

Shelter Management

  • Oversee all facility maintenance to include repairs needed on property, as well as annual maintenance needs as assigned by Executive Director
  • Maintain all household supplies and needs.
  • Oversee facility emergency preparedness drills and protocols.
  • Manage emergency situations with the goal of maintaining safety of all residents.
  • Complete weekly room checks, house security checks, monthly fire drills and lockdowns as assigned and directed by Assistant Director.
  • Responsible for night and weekend schedule and ensuring coverage.
  • Perform other duties as requested by Assistant or Executive Director


  • Associate or Bachelor’s Degree in Business Administration, Social Work, Criminal Justice, or related field preferred. Minimum of high school diploma or GED
  • Minimum one year’s experience working with a non-profit, government agency and/or community service.
  • Must have a valid driver’s license.
  • Excellent verbal and written communication skills
  • Ability to work effectively with a diverse group of individuals.
  • Preferred skills include strong management and supervision, effective communication, time management, administrative and organizational skills, computer and technology skills, and a sense of personal and community responsibility.
  • Physical requirements: May require some heavy lifting and otherwise typical office tasks


Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.  Employment with Hospitality House for Women is on an "at-will" basis. Regardless of the date or method of payment or salary, employment may be terminated at any time by the employer or employee with or without cause.  This job description is not intended to be all-inclusive. No supervisor, manager, or other person, irrespective of title or position, has the authority to alter the at-will status of your employment or to enter into any employment contract for a definite period of time with you.  Any agreement with you altering your at-will employment status must be in writing and signed by the Executive Director of Hospitality House for Women.

Please email all applications to to be considered. Applications will be reviewed until position is filled.

Additional Info

Job Type : Full-Time

Education Level : High School, Associate Degree, Bachelors Degree

Job Function : Administrative, Customer Service

Contact Information :

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